Jobs

POSITION OVERVIEW:

interScan LLC is a fast-growing company looking for a Director of Service to take ownership of one of our largest strategic customers as a hands-on technician while managing the service team and helping to scale our service organization.

This individual will serve as the primary technical and operational lead for this key account, overseeing service delivery, software implementation, and ongoing support, while also leading internal service resources and supporting field operations.

This role is ideal for Senior Field Service Engineers, Service Managers, Technical Account Managers, or Implementation and Deployment Leads who already support production scanners or document-capture environments, manage large, complex customer accounts, and are ready to step into a leadership role with greater ownership and impact. Please note, this is not a customer service or IT role. Only applicants with field service experience will be considered.

KEY RESPONSIBILITIES:

Hands-On Technical Service

- Perform and oversee installation, maintenance, and repair of production document scanners

- Act as an escalation point for complex technical and operational issues

- Provide on-site support for critical service needs and high-priority situations

Ensure all work meets interScan quality, performance, and compliance standards

Strategic Account Ownership

- Serve as the primary point of contact and own the end-to-end service experience, including hardware, software, and ongoing support for one large strategic customer

- Build and maintain strong relationships with key stakeholders and decision-makers 

- Ensure high levels of system uptime, performance, and customer satisfaction

Proactively identify opportunities for optimization, expansion, and additional solutions

Capture Software & Solution Delivery

- Lead deployment and configuration of capture software and workflow solutions

- Manage integration with customer systems and environments

- Troubleshoot software performance, data capture, and workflow issues

- Support upgrades, enhancements, and continuous improvement initiatives

Project Management & Implementation

- Lead customer implementations from kickoff through go-live

- Define scope, timelines, deliverables, and success metrics

- Coordinate internal teams, partners, and customer stakeholders

- Manage multiple concurrent initiatives within the account

- Identify risks and ensure timely resolution

Service Leadership & Operational Excellence

- Lead, mentor, and coordinate service technicians

- Monitor and improve service KPIs (response time, resolution time, uptime)

- Establish service standards with proper documentation and ensure consistent execution

- Develop and refine service and implementation processes, reporting, and communication

QUALIFICATIONS:

- 8+ years of hands-on experience in field service, technical service, or equipment support of document scanners and/or document capture software

- 3+ years of experience in a leadership or senior technical role

- Experience with software deployment, configuration, or technical support

- Proven ability to manage customer-facing projects and implementations

- Familiarity with OCR, workflow automation, or data capture solutions

-Strong communication and relationship  management skills

- Must be able to lift 40-50 lbs

- Must reside in Las Vegas full-time (will relocate the right applicant)

- Ability to work occasional weekends and non-traditional shifts

Company Description:

interScan provides quality, state-of-the-art document imaging solutions offering the newest and best technology to meet your most challenging needs. With a commitment to innovation and customer satisfaction, interScan aims to deliver solutions that streamline document management and improve business efficiency.

Role Description:

We are currently hiring Field Technicians at all levels to support a high-profile, large customer located in Las Vegas, Nevada. We are looking for day-shift, night-shift, and weekend positions. The Field Service Technician will be responsible for installing, maintaining, and repairing document scanners and supporting scanning software at the customer site. Day-to-day tasks will include troubleshooting technical issues, performing routine maintenance, providing user training, and ensuring optimal equipment performance. The technician will also be required to travel to client sites and provide exceptional customer service.

Daily Duties:

Equipment Install, Maintenance & Repair: Conduct routine preventative maintenance, diagnose, and repair both hardware and software issues in high-speed document scanners.

Inspections & Testing: Inspect and test scanners to identify areas for improvement and ensure optimal performance.

Customer & Vendor Interaction: Professionally engage with clients and vendors to provide service updates, discuss technical issues, and offer guidance.

Documentation: Accurately maintain detailed logs of repairs, maintenance tasks, and diagnostics.

Efficiency & Accuracy: Perform all duties with an emphasis on efficiency and precision to minimize equipment downtime.

Qualifications

- Technical skills in installing, maintaining, and repairing document imaging equipment, gaming equipment, printers, copiers, or other complex equipment. (min 3 years experience preferred)

- Proficiency in troubleshooting and resolving technical issues

- Customer service skills and experience in user training

- Ability to work independently and proactively

- Strong communication skills, both written and verbal

- Knowledge of document scanners is a plus

- High school diploma or equivalent; technical certification is preferred

- Must be able to lift up to 50lbs

More:

interScan values our employees and promotes a positive work environment and company culture. We offer top-of-the-line healthcare benefits, 401 (k) matching, profit share, and paid time off. Salary for this position is based on experience, as well as industry and regional standards. We are willing to relocate the right person for this position.